Synthflow Raises $7.4M to Boost SME Productivity with No Code AI Voice Assistance

In a world where small and medium-sized enterprises (SMEs) are constantly seeking ways to streamline operations and enhance efficiency, Berlin-based startup Synthflow has emerged with a promising solution. The company, which focuses on no code AI voice assistance, recently announced a successful $7.4 million seed round. This brings their total funding to $9.1 million since their founding in spring last year, showcasing significant investor confidence in the potential of generative AI applications.

A Rapid Rise

Since stepping out of stealth and launching their browser-based no code tool in December 2023, Synthflow has attracted close to 1,000 customers. The startup reports double-digit monthly growth rates, indicating a robust interest among SMEs in exploring generative AI tools that offer easy-to-access productivity gains. This burgeoning customer base underscores a healthy appetite for AI solutions that promise to automate repetitive tasks and free up time for business owners.

Fueling Innovation with Fresh Funding

The new influx of funding will be directed towards research and development, according to CEO and co-founder Hakob Astabatsyan. Astabatsyan, an experienced entrepreneur and ex-Rocket Internet executive, aims to leverage this capital to enhance product utility and expand the startup's appeal to a broader range of SMEs. Joining him in this venture are his brother, Albert, who collaborated with him on a previous no code startup, and Sassun Mirzakhan-Saky, a software engineer and the team's CTO.

Expanding Language Capabilities

Synthflow’s initial product focused on English-language call handling, catering to its largest markets. However, the startup has since expanded to include beta versions in German and French. This expansion hints at the startup's plans to increase its presence in European markets, addressing the diverse linguistic needs of SMEs across the continent.

A New Approach to AI Voice Assistance

While call centers were early adopters of AI voice agents, Synthflow is carving a niche by targeting service industry-focused SMEs directly. The platform offers a do-it-yourself, no code interface, allowing non-technical business owners to design voice agents tailored to their needs. The goal is to provide an end-to-end experience, automating core tasks such as appointment scheduling and handling basic customer inquiries. This can be a game-changer for small businesses where every missed call can mean lost revenue.

Astabatsyan highlights the practical benefits of their solution with examples like a handyman or mechanic missing calls while on the job, or a dentist whose receptionist can’t always be available. By automating call handling, these businesses can ensure they never miss a potential customer.

Making AI Accessible

Synthflow’s no code interface is designed for simplicity, enabling business owners to drag and drop elements to configure their voice AIs. These AIs can handle tasks like scheduling appointments, answering FAQs, or extracting customer information for follow-up by a human agent. The interface demystifies AI for non-technical users, allowing them to explore what large language models (LLMs) can do for their businesses.

Astabatsyan advocates for transparency with customers, suggesting that AI assistants should disclose their virtual nature. This approach builds trust and sets clear expectations from the outset. Additionally, the AI's ability to recognize when a call needs to be transferred to a human agent ensures that complex inquiries are handled appropriately, further enhancing the customer experience.

A Promising Future

Synthflow’s innovative approach and significant early traction suggest a bright future for the startup. By focusing on the specific needs of SMEs and making advanced AI technology accessible through a no code platform, they are well-positioned to lead in the AI voice assistance market. With continued investment in R&D and an expanding linguistic reach, Synthflow is poised to revolutionize how small businesses handle customer interactions, making AI a valuable tool for enhancing productivity and growth.